Meta is engaged on a repair for a software program...

Meta is reportedly engaged on a problem with a software program replace that bricked some Quest 2, Quest 3 and Quest 3S headsets, the corporate announced. The corporate initially upset customers by not solely releasing a defective replace, however then telling patrons affected that they would not handle the issue as a result of the headsets have been out of guarantee, as The Verge reported.

Now, Meta seems to be making good on the problem, saying it is engaged on a repair “for all customers” and mentioned buyer help has “new instructions on the way to help customers.” Some patrons mentioned on Reddit that they acquired an e-mail affirmation that the corporate would supply out-of-warranty service for its mistake.

“We have found a software program replace problem that brought on some Quest 2/3/3S headsets to be unresponsive and unable to begin up appropriately” Meta wrote in its assist heart. “We’re actively engaged on resolving the problem for all customers, however typically, you at the moment are in a position to make use of your machine usually. If in case you have a tool that’s nonetheless unresponsive, we’re right here to assist. If in case you have a Quest 3S, click on the button under for subsequent steps. Quest 2 or 3 customers, please attain out to us to get help.”

The issue date again to December sixth, when Meta mentioned software program updates have been effecting Quest 3S units on the time. The replace consists of options like a digital desktop, sooner hand monitoring, simpler pairing with Home windows 11 PCs and extra.

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